Pintlar Advisory Group helps mid-market and enterprise leaders design customer and employee experiences that remain human-centered as AI agents take on more of the work.
AI agents are no longer a future consideration — they are reshaping how customers interact with your brand and how employees do their work, right now. Pintlar Advisory Group exists to help executive leaders make sense of what this means for their organizations and act on it strategically.
Assess how AI agents are changing the expectations, touchpoints, and emotional journey your customers experience — and build a strategy to stay ahead of the shift.
Help your people understand, trust, and collaborate with AI agents — so productivity gains don't come at the cost of engagement, identity, or organizational trust.
Advise boards and executive teams on the organizational and ethical dimensions of deploying agentic AI at scale — before, during, and after implementation.
We start by listening — to your leadership team, your employees, and your customers. We map where AI agents are already showing up and where friction or opportunity exists.
We assess your current state across experience design, change readiness, and governance — and surface the gaps that matter most to your strategy.
We co-create a tailored roadmap: what to prioritize, how to communicate change, and how to measure what's working — without losing what makes your culture and brand distinct.
We stay alongside you through execution — advising leadership, facilitating alignment sessions, and adjusting course as the landscape evolves.
The organizations that navigate this well won't be the ones who deployed the most AI agents — they'll be the ones who led their people and customers through the change with clarity and intention.
Most AI consultants focus on technology selection and implementation. We focus on what happens to the humans — the customers and employees whose lives and work change as a result.
As a focused advisory practice, every engagement is led by a senior advisor — not handed off to junior analysts after the kickoff.
We don't sell software or earn referral fees. Our advice is shaped by your goals, not by what a platform partner wants us to recommend.
We bring frameworks, but we leave with action plans — not 200-slide decks that sit on a shelf.
Agentic AI is moving fast. We stay current so you don't have to, translating what's emerging into what it means for your organization.
Harry Bennett founded Pintlar Advisory Group to do what he has spent a career doing at the highest levels of enterprise — helping organizations use technology to serve people better, not just more efficiently. As agentic AI reshapes both the customer journey and the employee experience, he brings a perspective that is rare: one grounded equally in operational rigor and human-centered design.
Harry has served as Chief Growth Officer, President, COO, and Group CIO across some of the most demanding digital environments in business. At Qentelli, he architected an "Experience × AI × Automation" go-to-market strategy that drove 27% year-over-year revenue growth. At Stellar Elements / projekt202, he led a $130M business through its most profitable year on record, guiding the company through its acquisition by Amdocs while preserving the culture that made it exceptional. At AT&T, he spent over a decade building and running att.com as Group CIO — directing 185+ employees and more than 1,000 contractors, overseeing $1B+ in annual digital transactions, and improving wireless order automation from 35% to over 95%.
That breadth — across telco, SaaS, digital services, eCommerce, and tech — means Harry understands the organizational realities that most experience consultants don't: the competing pressures on executives, the culture dynamics that determine whether change takes hold, and the difference between a compelling roadmap and one that actually gets executed.
At Pintlar Advisory Group, Harry works directly with C-suite leaders and their teams — bringing that experience to bear on the questions that matter most right now: How do we deploy AI agents without eroding customer trust? How do we bring our employees along rather than leaving them behind? And how do we govern all of this in a way that keeps humans at the center?
Whether you're just beginning to grapple with agentic AI or already in the middle of a transformation, we'd welcome the chance to think through it with you.